Uma kukhulunywa ngokukhangisa, akwanele ukukhipha okuqukethwe nethemba lokuhle. Udinga ukwazi ukunikela ngokufanele, okuqukethwe okwenziwe ngezifiso izethameli zakho ezifuna ukuzibandakanya nazo. Ukuze wenze lokho, noma kunjalo, udinga ukwazi ukuqoqa idatha mayelana namathemba akho - hhayi imininingwane yabo yokuxhumana kuphela, kepha nokuziphatha kwabo njengoba benza nomkhiqizo wakho. Indlela enhle yokwenza lokho ngukusebenzisa ngempumelelo isoftware yeCRM.
Yini i-CRM Software?
CRM imele ukuphathwa kobudlelwano bamakhasimende, obuhlanganisa amathuluzi namasu ngenhloso yokondla kuholela ekubeni amakhasimende athembekile. Lezi amaqhinga namathuluzi dala ulwazi lomuntu siqu ngaphandle kokudinga umzamo omkhulu wezandla kusuka kumaqembu akho wokumaketha nawokuthengisa. Ungase uzibuze, kepha, kungani usebenzisa isoftware yeCRM lapho ukwazi ukuphatha leyo misebenzi ngokwakho?
Ngamafuphi, isoftware yeCRM iyi-database equkethe lonke ulwazi ngamathemba akho ahambelana nemizamo yakho yokumaketha. I-CRM enhle izoqukatha imininingwane yokuxhumana yekhasimende futhi igcine irekhodi lokusebenzisana kwabo nomkhiqizo wakho. Njalo lapho bexhumana nomuntu osebenzela amakhasimende, balanda impahla kuwebhusayithi yakho noma basebenzisana nokuqukethwe kwakho, kufanele wazi.
Izinzuzo zeCRM Software
I-CRM enhle izonikela ngezinzuzo eziningi kunoma yimaphi amaqhinga wokumaketha wedijithali owasebenzisayo. Ngu ukusebenzisa i-CRM, uzokwazi ukugcina ithrekhi yokusebenza kwakho kokumaketha. Uzoba nemininingwane ecacile mayelana nemikhombandlela ngazinye njengoba zidlula kufele, futhi ziqoqa idatha ebanzi mayelana nemikhankaso ethile nemiyalezo. Ngalolo lwazi, uzokwazi ukucija izithameli zakho eziqonde phambili futhi uthuthukise indlela oqhuba ngayo imikhankaso ezayo.
Uzokwazi nokusebenza kahle futhi ukhuthaze ukusebenzisana kuwo wonke amaqembu. Umnyango wezokumaketha ungathatha imininingwane yethemba ngqo ngaphakathi kweCRM, futhi iqembu lokuthengisa lingenza amanothi wokusebenzisana kwabo nalawo mathemba. Lolo lwazi luvumela iqembu lokumaketha ukuthi linikeze okuqukethwe okufanele kulawo mathemba.
Uma wakho I-CRM ihlanganiswe namathuluzi wokuzenzekelayo wokumaketha, uzobona izinzuzo zesoftware yeCRM ngokukhanya okusha ngokuphelele. Uzokwazi ukulandela umkhondo wokuziphatha okuthile okuholela ekuthatheni, okubangela izenzo ezizenzakalelayo. Isibonelo, ukuhola kungalanda impahla ethile kusuka kuwebhusayithi yakho, kuvuse umkhankaso wokudonsa i-imeyili wokuqukethwe okufanele. Uma bevula futhi bachofoze kwenye yama-imeyili angaphakathi kwe-drip, bangahle baxhumane nelungu leqembu lokuthengisa ukuze baxoxe noma bathole ikhodi yesaphulelo ukuze bathenge ngqo.
Ukusetshenziswa okuphumelelayo kwe- ukuzenzekelayo kokuzenzekelayo kanye nesoftware yeCRM ndawonye yindlela engcono yokonga imali, yokonga isikhathi futhi ifakazele ukusebenza kahle kokukhangisa kwedijithali.
Ukukhetha i-CRM
Ukukhulisa i- izinzuzo zeCRM, Udinga ukukhetha eyodwa ehambisana nezidingo zebhizinisi lakho. Funa isoftware yeCRM ehlangana kalula namathuluzi akho wokuzenzakalela wokumaketha nokunye ukuhamba komsebenzi ngenkathi kuhlala kulula ukusebenzisela iqembu lakho.
Ipulatifomu ye-SharpSpring yokumaketha idlala kahle ngesoftware ehamba phambili yeCRM, futhi ineCRM yomdabu enamandla uma ungakakhethi eyodwa ehlangabezana nezidingo zakho.
Ukuthola okuningi ngokuthi ungakhetha kanjani ipulatifomu ye-CRM, khuluma nathi noma uthole a demo namuhla.
