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I-2021 Agency Outlook: Through the Pandemic and Beyond 2020 kwaba unyaka onzima. Ngenkathi sonke sizijwayeze ngangokunokwenzeka ukubhebhetheka, kepha manje, njengoba izinto sezivuleka futhi abathengisi abaningi babuza ukuthi “yini elandelayo?” Njengoba umhlaba ushintshela “kokujwayelekile okusha” izinhlangano kufanele zihlale kanjani emaphethelweni, zihehe amaklayenti amasha, futhi…